Some solutions for you :

• Improve or reinforce relations with distance customers, face to face
  (behavioral plans and customer relationship techniques)
• Value your positive leaders (Pareto principle)
• Teach your leaders how to survive crisis situations
• Evolve traditional job types or techniques towards the customer
  relations activities (sales, consulting)
• Reinforce the pro-activity of the sales force
  (reconquest, loyalizing)
• Bring managers to take the initiative
  (anticipation, force of proposals, influence)
• Implement a rupture or transformation
• Re-invent an organization, a team, a service offer
• Reconcile financial profitability and ethical values